Role & responsibilities

- Respond to customer inquiries via phone, email, chat, or social media.
- Assist customers with loyalty program enrolment account activation and profile updates.
- Resolve queries related to reward points, redemption and promotional offers.
- Investigate and resolve customer complaints within defined service levels.
- Educate customers about loyalty program features, benefits, and ongoing campaigns.
- Coordinate with internal teams to resolve customer issues efficiently.
- Maintain accurate records of customer interactions in the CRM system.
- Identify recurring customer issues and recommend process improvements.
- Ensure compliance with company policies and data privacy guidelines

Preferred candidate profile

- Bachelor's degree in any discipline.
- Minimum 1 -3 years of experience in customer service
- Excellent verbal and written communication skills.
- Solid problem-solving and conflict-resolution abilities
- Proficiency in Microsoft Office applications
- Knowledge of customer engagement and retention strategies.
- Ability to analyse customer issues and provide effective solutions.
- Experience of handling 70-100 calls in a day.

Kindly share your resumes at [email protected]

📌 Customer Care Executive- Marketing (Maharashtra)
🏢 Walplast Products
📍 Maharashtra