Hospitality & Client Facilitation Lead

Location: Santej, Gujarat
Department: Administration & Facilities
Reporting To: Head - Administration & Facilities

Position Overview

We are seeking a energetic and service-oriented Hospitality & Client Facilitation Lead for a leading client into textile and fashion, to elevate the experience of customers, business partners, visitors, and senior leadership across its Gujarat operations.

The role will be responsible for driving world-class hospitality standards, managing client visits and events, coordinating guest logistics, and ensuring seamless end-to-end facilitation for domestic and international visitors. The incumbent will act as the face of Arvind's hospitality function and contribute significantly to enhancing the organization's corporate image and stakeholder experience.

Key Responsibilities Areas

Client & Visitor Experience Management

- Lead end-to-end planning and execution of customer, vendor, investor, and business partner visits.
- Ensure a seamless and premium experience for all visitors entering Arvind facilities.
- Coordinate visitor reception, onboarding, plant tours, meeting schedules, and hospitality arrangements.
- Maintain hospitality protocols aligned with Arvind's brand standards.

Executive & Leadership Facilitation

- Support CXOs, Board Members, and senior leadership during internal and external engagements.
- Coordinate VIP visits and ensure high standards of protocol management and guest handling.
- Provide hospitality support during leadership meetings, conferences, and strategic reviews.

Event & Corporate Hospitality Management

- Coordinate venue arrangements, catering, transportation, accommodation, and event logistics.




- Ensure flawless execution of events while maintaining cost efficiency.

Stakeholder Management

- Work closely with CXO, Business Heads, HR, Administration, Corporate Communications, and Plant Management teams.
- Act as a single point of contact for all hospitality and client facilitation requirements in the region.
- Gather feedback from visitors and stakeholders to drive service excellence initiatives.

MIS & Process Excellence

- Track client visits and visitor volumes, event metrics, hospitality expenses, and service quality indicators.
- Develop SOPs and standard service protocols for hospitality operations.
- Drive continuous improvement and digitization initiatives within the hospitality function.

Educational Qualification

- Bachelor's Degree in Hotel Management / Hospitality Management.

Experience

- 6-8 years of relevant experience in hospitality, hotel operations, guest relations, corporate hospitality, luxury hotels, premium service organizations, or client experience management.
- Experience in managing VIP guests, corporate events, and executive hospitality is preferred.
- Exposure to manufacturing or corporate environments will be an added advantage.

Functional Competencies

- Hospitality Operations
- Guest Relations & Customer Experience
- Event Management
- Protocol & VIP Handling
- Travel & Accommodation Management
- Vendor Management

Behavioural Competencies

- Exceptional communication and interpersonal skills
- Strong executive presence and professional grooming
- High level of customer orientation
- Attention to detail and planning capability
- Ability to work under pressure and manage multiple stakeholders
- Problem-solving and service recovery skills

📌 Hospitality & Client Facilitation Lead (Gujarat)
🏢 Invok HR
📍 Gujarat