Job Role- Lead Specialist Customer Care HNC APAC Location Mumbai At dsm-firmenich we strive to achieve a world where you don t have to choose between taste texture or health - and can enjoy it all Our innovative ingredients expertise and solutions bridge the gap between the delicious the nutritious and the sustainable As a Customer Service Specialist you will be the point of contact between customers and DSM Nutritional Products DNP supply locations in the subregion To facilitate the supply of DSM Products within the India and South Asia subregion and to achieve prompt delivery of orders To own the Order-To-Cash OTC process and to ensure and maintain an efficient customer service level Proactively identify and address gaps in processes and systems to foster continuous improvements At dsm-firmenich being a force for good is not optional Diversity Equity Inclusion is a shared responsibility woven into our daily work benefiting to our People Customers Communities and driving business value Equal access to opportunities is a given belonging is a shared feeling authenticity is celebrated Your Key Responsibilities Customer Order Management Act as the single point of contact for customers handling order receipt confirmations pricing checks payment terms and credit releases Order Execution Fulfilment Manage end-to-end order execution including shipping instructions delivery notes dispatch coordination and regular shipment status updates in collaboration with production supply planning warehouses and transporters Inquiry Handling Stakeholder Coordination Resolve open customer inquiries and coordinate with internal teams to ensure timely delivery material availability and service fulfilment Invoicing Documentation Process goods receipts create invoices manage shipping documents and handle credit debit notes and related documentation accurately and on time Sales Forecasting KPI Tracking Prepare weekly sales estimations monitor OTIF performance and loss reasons manage backorders and ensure timely invoices aligned with KPIs Operations Excellence Reporting Support Regional S OP and Operations Excellence initiatives drive process improvements conduct UAT prepare reports provide backup support for assigned markets and handle ad-hoc tasks as required We Bring A rich history and a promising future of bold scientific innovation and passionate creation with our customers A space to grow by encouraging and supporting curiosity and an open mindset A culture that prioritizes safety and well-being both physically and mentally The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose A flexible work environment that empowers people to take accountability for their work and own the outcome Barrier-free communities within our organization where every employee is equally valued and respected - regardless of their background beliefs or identity You Bring Bachelor s Degree Preferably in Business Administration Logistics and Supply Chain Management Minimum 3 years of relevant experience in order management customer service or logistics preferably in the chemical pharmaceutical or related industry Knowledge of international shipping practices Incoterms Preferred good knowledge in ISO certification L C negotiation and export documentation Proficient in SAP SD MM modules Microsoft Office applications esp excel Good spoken and written English communication skills Proactive and customer-focused individual with strong problem-solving and interpersonal skills able to thrive under pressure work independently or as part of a team in a multi-cultural environment About dsm-firmenich At dsm-firmenich we don t just meet expectations - we go beyond them Join our global team powered by science creativity and a shared purpose to bring progress to life From elevating health to making fortified food and sustainable skincare the impact of your work here will be felt by millions - every single day Whether it s fragrance that helps you focus alternative meat that s better for the planet or reducing sugar without losing flavor this is where you help shape the future of nutrition health and beauty for everyone everywhere And while you re making a difference we ll make sure you re growing too With learning that never stops a culture that lifts you up and the freedom to move across businesses teams and borders Your voice matters here And your ideas They re essential to our future Because real progress only happens when we go beyond together Our application process Interested in this position Please apply on-line by uploading your resume in English via our career portal www dsm-firmenich com careers For further information please contact Shradha Tiwari Talent Acquisition Partner Shradha tiwari dsm-firmenich com Inclusion belonging and equal opportunity statement At dsm-firmenich we believe being a force for good starts with the way we treat each other When people feel supported included and free to be themselves they do their best work - and that s exactly the kind of culture we re building A place where chance is truly equal authenticity is celebrated and everyone has the chance to grow contribute and feel they belong We re proud to be an equal opportunity employer and we re serious about making our hiring process as fair and inclusive as possible From inclusive language and diverse interview panels to thoughtful sourcing we re committed to reflecting the world we serve We welcome candidates from all backgrounds no matter your gender ethnicity sexual orientation or anything else that makes you you And if you have a disability or need any support through the application process we re here to help - just let us know what you need and we ll do everything we can to make it work Agency statement We re managing this search directly at dsm-firmenich If you re applying as an individual we d love to hear from you We re not accepting agency submissions or proposals involving fees or commissions for this role

📌 Lead Specialist, Customer Care, Hnc Apac (Maharashtra)
🏢 DSM Firmenich
📍 Maharashtra