It s not just about your career or job title It s about who you are and the impact you will make on the world Because whether it s for each other or our customers we put People First When our people come together we Expand the Possible and continuously look for ways to improve what we create and how we do it If you are constantly striving to grow you re in good company We are revolutionizing the way the world moves for future generations and we want someone who is ready to move with us Posted Position Title Service Engineer Warranty Quality - Siliguri Location Diesel Loco Shed Siliguri West Bengal About Us With more than 27 000 employees in over 50 countries around the world Wabtec provides innovative solutions to our freight rail passenger transit and industrial customers Today Wabtec is a leading supplier of freight car and locomotive products We are a global leader in rail friction HVAC and pantographs Our customers depend on us for the development and production of electronic recording measuring and communications systems Our focus on advanced engineering and new product development has resulted in more than 4 000 active patents Role Summary Purpose The Service Engineer Warranty will be responsible for assessing investigating warranty claims raised by Indian Railways customer Diesel Loco Shed DLS Siliguri Northeast Frontier Railway NFR for WDG4G and WDG6G class diesel locomotives supplied to Indian Railways by Wabtec s Diesel Loco Factory Marhowra Working closely with the Site STM and other members of the Wabtec Freight Locomotive Services Team the role s objective is to ensure fulfillment of valid warranty claims raised by Indian Railways Essential Responsibilities Responsible for participating in joint investigation of locomotive failures with IR DLS Silliguri personnel to ascertain root cause of locomotive failures Assisting IR personnel to raise correct warranty claims with complete details of parts so that warranty material fulfillment can be promptly undertaken Drive expeditious root cause analysis through joint working with Wabtec Freight Services Team Silliguri wider Wabtec Freight Team Engg Services Quality Plant Quality and IR DLS Silliguri team for those parts component failures whose initial failure investigation may have been inconclusive Undertake actions in the Warranty Material Issue approval workflow Undertake actions in Oracle for Material issue Freight Equipment Program Manager s hold release through delegation by the Freight Equipment PM In the initial period of set up of Wabtec s warranty support operations in DLS Silliguri assist the various Wabtec functions eg Materials team Fulfillment Team etc in providing local liaisioning with IR DLS Silliguri personnel Work in compliance with Joint Procedure Orders that would be signed between Wabtec and IR s DLS Silliguri Assist the Wabtec site STM and his team in replacement of failed parts on Wabtec supplied locomotives which are in warranty Guide IR DLS Silliguri staff in replacement of failed parts on Wabtec supplied locomotives which are in warranty Qualifications Requirements Bachelor s Degree or Diploma in Mechanical Production Industrial Electrical Engineering Minimum 10 years strong professional experience in locomotive maintenance or after-sales warranty support for parts components supplied by OEMs to Indian Railways or in production or process engineering or manufacturing systems or in rolling stock manufacturing or similar industry type eg automotive power plant propulsion systems etc Background experience in the interpretation of engineering drawings specifications Some experience in defining generating maintaining ISO-9001 QMS documentation undertaking process audits Background experience in working within a QMS Having working experience of MRP tools such as Oracle or SAP Proficient in MS-Excel and experience in use of other MS-Office applications Desired Characteristics Self-directed detail oriented organized and flexible Excellent interpersonal skills with the ability to work closely with diverse team members on the shopfloor cross functional stakeholders and Indian Railways personnel Good communication skills Who are we Wabtec Corporation is a leading global provider of equipment systems digital solutions and value-added services for freight and transit rail as well as the mining marine and industrial markets Drawing on nearly four centuries of collective experience across Wabtec GE Transportation and Faiveley Transport the company has grown to become One Wabtec with unmatched digital expertise technological innovation and world-class manufacturing and services enabling the digital-rail-and-transit ecosystems Wabtec is focused on performance that drives progress and unlocks our customers potential by delivering innovative and lasting transportation solutions that move and improve the world We are lifelong learners obsessed with making things better to drive exceptional results Wabtec has approximately 27K employees in facilities throughout the world Visit our website to learn more Our Commitment to Embrace Diversity Wabtec is a global company that invests not just in our products but also our people by embracing diversity and inclusion We care about our relationships with our employees and take pride in celebrating the variety of experiences expertise and backgrounds that bring us together At Wabtec we aspire to create a place where we all belong and where diversity is welcomed and appreciated To fulfill that commitment we rely on a culture of leadership diversity and inclusion We aim to employ the world s brightest minds to help us create a limitless source of ideas and opportunities We have created a space where everyone is given the prospect to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better We believe in hiring talented people of varied backgrounds experiences and styles People like you Wabtec Corporation is committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or expression or protected Veteran status If you have a disability or special need that requires accommodation please let us know

📌 Site Service Warranty Manager (India)
🏢 Wabtec
📍 India