Achieve strong product market fit with a simple-to-use but high-quality solution for our end-user personas Incorporated disciplined customer discovery techniques and user-centered approach to product design aligned to our focused GTM strategy Delivered a 3-4X increase in End-user adoption usage Effectively define product requirements by leveraging deep domain knowledge of End-user users frequent customer validation throughout the PM life cycle discovery design pre-sales post-sales adoption usage expansion and renewal Customer Advisory feedback Product Council feedback and product usage data to solve end-user s most pressing pains Effectively communicate OKR-based requirements to Engineering collaborate well with Design Development and Quality through the entire product management life cycle and provide ongoing visibility with proper expectation setting with internal stakeholders and customers Measure by on-time delivery low customer found defects bugs and increase adoption usage by end users Drive the defined vision and strategy for the End-user Experience and maintain differentiation with superior design and or functionality that helps End-user effectively access in-app Help Support services Drive the product roadmap for End-user Experience aligned to our market expansion strategy while maintaining customer happiness measured by improved win rates against Zendesk 25 increase in wins in new existing market segments while maintaining low churn less than 10 of customers switching to a different helpdesk End-user experience tool Partner with product marketing sales and customer success to execute on growth and adoption of the End-user Experience and deliver on low cost of implementation and support Measure by decrease in trouble tickets and zero minimal CS implementation hours Effectively managed customer issues and expectations through direct engagement with customers sales and CS to drive share roadmap resolve product issues and to deliver on product commitments on time and according to customers expectations Requirements Domain Understanding 3-5 years of experience as product manager in B2B tech space for commercially successful B2B products Demonstrated deep knowledge of customer service and help desk processes and methods Product management experience with software is a must Product Management Excellence Managed products for BU company through the 25- 100M ARR phase Proven ability to design develop and ship B2B SaaS using agile methodologies Market Listening and Knowing the Customer 3-4 years of experience partnering closely with UX research teams customer advisory groups customer success and sales teams driving roadmap to achieve adoption retention renewal and new logo sales objectives Great communicator who can hold his her own with executive customers and audiences while influencing and connecting with user-level technical audiences Problem Solving Highly data-driven and demonstrated intellectual horse-power creativity analytical curious technical depth and user-centered design thinking Focused and disciplined strong ability to prioritise organize thoughts and organize the work in a structured and consumable way strong goal-orientation selective and doesn t get easily distracted Data-driven yet biased to action knows where to find and how to use data to inform decision making Can make decisions with imperfect missing information but takes calculated risks based on information he she does possess Understands the importance of speed and doesn t get bogged down by ambiguity or analysis paralysis Strategic Ability to see and plan for mid- and long-term connecting priorities to the company product vision and roadmap and translating that to actions and priorities for product teams Integrity behaves consistently based on high moral standards does the right thing leads with intellectual honesty Chasing excellence goes to extraordinary lengths to deliver great outcomes open to feedback and new ideas personal improvement always raising the bar Can lift up the team as a result Solid collaborator high EQ and sense of empathy Knows how to disagree-and-commit can break down organisational barriers Benefits Hybrid setup Worker s insurance Paid Time Offs Other employee benefits to be discussed by our Talent Acquisition team in India Helpshift embraces diversity We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex race color age sexual orientation gender identity religion national origin citizenship marital status veteran status or disability status Privacy Notice By providing your information in this application you understand that we will collect and process your information in accordance with our Applicant Privacy Notice For more information please see our Applicant Privacy Notice at https www keywordsstudios com en applicant-privacy-notice

📌 Product Manager I (Maharashtra)
🏢 Keywords Studios
📍 Maharashtra