Very good proficiency in written and verbal in German B2 CEFR and English B2 CEFR - Computer skills Windows Microsoft Office Outlook It s our job to make bold bets and we get our energy from inventing on behalf of customers Success is measured against the possible not the probable This is your chance to make history Join the HR Contact Center team which supports Amazon across certain EMEA Europe Middle East and Africa countries Our team provides a multi-language capability to the internal customers and is looking for HR Contact Center Associates with German and English to join us Reporting to a Team Manager remotely the team acts as first point of contact for employees and managers via phone live chat email and internal case management systems by answering Employee s life-cycle queries related to benefits payroll leave of absence data management onboarding and terminations as well as processing absence reporting requests Key job responsibilities Handle and resolve HR queries in German and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved - Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus - Identify gaps in the supporting documentation internal processes and areas where the level of customer service could be improved - Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon - Actively seeks employee feedback to improve levels of service - Being able to work on rotational shifts in both weekends and weekdays including holidays Relevant work experience in administration customer service call center or HR environment Very good proficiency in additional European languages Ability to work in international teams where team members are in different locations and belong to different cultures Ability to work with confidential information Flexibility to work in a fast-paced setting Good interpersonal communication time management and problem-solving skills Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

📌 Mhls Advisor, Mns Ge [s], Mhls (Rajasthan)
🏢 Amazon.com
📍 Rajasthan