We are looking for an experienced Service Delivery Manager SDM to oversee operations and client delivery in the Life Annuity L A insurance domain The ideal candidate will have strong expertise in managing large-scale delivery teams stakeholder management client governance and driving operational excellence across multiple processes including policy administration claims underwriting billing new business and customer servicing Key Responsibilities Own end-to-end service delivery for Life Annuity accounts ensuring compliance with SLAs KPIs and client expectations Act as the single point of contact SPOC for client stakeholders on delivery performance escalations and governance Drive process optimization automation and continuous improvement initiatives to enhance service quality and efficiency Lead and mentor cross-functional teams including operations quality training and transition teams Conduct regular governance meetings business reviews and reporting with clients and leadership Manage delivery budgets resource allocation capacity planning and operational risk Ensure compliance with regulatory requirements NAIC SOX HIPAA GDPR etc applicable to Life Annuity insurance operations Support transitions migrations client onboarding and new project implementations Partner with technology teams to implement digital tools workflow automation and analytics solutions in the L A domain Requirements Bachelor s Master s degree in Business Finance Insurance or related field 10 years of experience in Insurance BPO KPO Operations with at least 5 years in a Service Delivery Manager or equivalent role Strong domain expertise in Life Insurance Annuities Policy Servicing Claims Underwriting Billing and New Business Proven ability to manage large global teams 100 FTEs and multiple client accounts Excellent stakeholder management governance and client relationship skills Strong knowledge of transition management operational risk and compliance controls Familiarity with insurance platforms e g LifePro WMA Vantage Ingenium ALIP etc is a plus Strong analytical problem-solving and decision-making skills Exceptional communication leadership and negotiation abilities Preferred Qualifications Experience with digital transformation initiatives in the insurance sector Prior experience working in a global delivery model or with remote teams Benefits Benefits Market-competitive salary and performance-based incentives Professional development and growth opportunities A positive and collaborative work environment