Job Title Assistant Manager - Operations Alliance Function Operations Reports To Regional Manager - Operations Alliance Location Region Travel Required 25 50 75 About DHL Blue Dart Express India At Blue Dart we go beyond delivering shipments we deliver trust precision and excellence As India s most reliable express logistics provider we empower commerce by reaching over 56 000 locations across India and connecting to 220 countries through our global DHL network Backed by the strength of DHL Group we bring together international standards with deep local expertise Our dedicated Boeing freighter fleet 12 000 vehicles and best-in-class service ensure time-definite delivery that businesses and customers count on every day We are proud to be consistently ranked among India s Top 100 Great Places to Work and recognized as part of the DHL Group s Top Employer certification across multiple regions Being an Employer of Choice is not just a goal it s a fundamental part of who we are We are committed to creating a workplace where people feel valued empowered and proud to belong If you re looking to join a purpose-led people-first organization that shapes India s supply chain with integrity and care Blue Dart is where you belong Position Overview The Assistant Manager - Operations Alliance supports the regional outsourced delivery strategy by executing partner onboarding coordinating contract administration monitoring service quality and ensuring day-to-day operational effectiveness of delivery partners This role is execution-focused and field-oriented ensuring delivery partners meet defined service standards Job Purpose To support the regional outsourced delivery ecosystem by coordinating partner onboarding tracking operational performance and ensuring consistent service quality across parcel shop-based and partner-operated last-mile delivery models Key Roles Responsibilities Partner Onboarding Enablement Support identification documentation and onboarding of delivery partners Coordinate training route familiarization and system access for new partners Ensure timely activation of partners for live delivery operations Contract Administration Support execution and maintenance of standardized delivery partner contracts Track contract documentation renewals and compliance requirements Ensure partners operate within approved commercial and operational terms Service Quality Performance Tracking Monitor daily and periodic partner performance against SLAs Track delivery failures customer complaints and service deviations Support corrective action plans for underperforming partners Operational Coordination Coordinate with branch and regional operations teams on volume allocation and delivery planning Support peak season and surge volume readiness Assist in resolving day-to-day operational issues faced by delivery partners MIS Reporting Maintain accurate partner performance data and operational reports Provide inputs for regional and national performance reviews Qualifications Experience Education Essential Graduate degree in Logistics Operations Supply Chain or a related field Preferred Diploma or Postgraduate qualification in Logistics or Operations Experience 5-7 years of experience in logistics operations last-mile delivery coordination or vendor partner management roles Exposure to courier express logistics e-commerce delivery or franchise-based delivery models preferred Skills Capabilities Core Technical Skills Delivery operations coordination SLA tracking and service quality monitoring Operational MIS and reporting Partner coordination and field execution Behavioural Competencies Strong execution discipline Problem-solving mindset Effective communication with field partners Ability to work in dynamic high-volume operations Key Performance Indicators Sr No KRAs KPIs 1 Partner Activation Timely onboarding and go-live 2 Service Quality SLA compliance and delivery success 3 Operational Support Issue resolution turnaround 4 Data Accuracy Quality and timeliness of MIS 5 Compliance Adherence to governance standards Why join DHL Blue Dart When you join us you re not just taking a job you re becoming part of a purpose-led movement that s reshaping the future of logistics across India and the world At Blue Dart we don t just deliver parcels we deliver excellence innovation and opportunity every day Here s what makes us stand out Excellent Place to Work Certified a testament to our people-first culture inclusive environment and commitment to your growth and well-being Competitive pay and performance-linked rewards that truly recognize your impact Structured learning global exposure and on-the-job coaching to help you grow faster than ever Best-in-class benefits from comprehensive medical cover including optional parental care to financial wellness and generous time off A culture that celebrates diversity innovation and bold thinking where your voice is heard and your contributions matter Global career paths across the DHL Group opening doors to opportunities in 220 countries and territories The pride of working with India s most awarded logistics brand trusted by millions and driven by purpose This is your chance to do meaningful work build a career without borders and thrive in a company that s not just a logistics leader but a Great Place to Work Come grow with us Disclaimer At Blue Dart Express Limited all recruitment is conducted through a fair transparent and merit-based process aligned with our commitments to Human Rights and Diversity Equity Inclusion Belonging DEIB Blue Dart does not request or accept any fees deposits or payments from candidates at any stage of the recruitment or onboarding process Any such request is fraudulent and unauthorized Blue Dart shall not be responsible for any loss arising from such fraudulent activity For verification candidates may write to bdjobs bluedart com