Role Description

An associate is responsible for ensuring we deliver timely and accurate information to all participants. Associate should identify process improvements by identifying issues, process delays, and quality problems and recommend solutions. Should work with the Leads and others to resolve participant issues.

Key Responsibilities:

- Understands and contributes positively to meeting client SLAs, PGs.
- Maintain internal & client defined quality scores.
- Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards.
- Ensuring proper documentation and follow-ups and follow SOPs
- Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.
- Helps in identifying issues, process delays,



and quality problems and recommends solutions and executes.
- Work with leads to ensure delivery in accordance with standard operating procedures
- Take complete ownership of self-learning & development
- Ability to work in a fast-paced setting with short deadlines.
- Able to practice logical reasoning and critical thinking.

Eligibility to Apply

- Bachelor’s degree in B.Com, B.A, BBA (No Full time MBA/MCA/B Tech/BE/B Ed)
- 2-4 years of work experience.
- Excellent verbal and written communication skills.
- Can work evening/night shifts as per business requirement
- Basic computer knowledge (MS-Office, Excel)
- Valuable analytical skills & attention to detail.

📌 Walk-in || US Claims, US Healthcare claims (Haryana)
🏢 Alight
📍 Haryana