Description
1. Employee Lifecycle Management

- Manage end-to-end employee lifecycle processes including:
- Pre-onboarding
- Onboarding
- Employee movements
- Promotions
- Transfers
- Leave administration
- Offboarding and separation

- Ensure all employee records are maintained accurately in HR systems.
- Generate and issue employee letters, contracts, addendums, and employment-related documents.

2. HR Shared Services & Employee Support
- Serve as the first point of contact for employee HR queries.
- Manage cases received through HR Helpdesk, Service Desk, HR Mailbox, and self-service platforms.
- Ensure adherence to defined SLA and quality standards.
- Drive excellent employee experience through timely query resolution.

3. HR Data Management
- Maintain accurate employee master data in HRIS systems such as Oracle Fusion, SAP SuccessFactors, Workday, or similar platforms.
- Conduct regular audits to ensure data integrity and compliance.
- Support organizational restructuring and mass employee data changes.

4. Payroll Coordination
- Coordinate monthly payroll inputs and validations.
- Ensure accurate processing of:
- Recent hires
- Employee exits
- Salary changes
- Incentive payouts
- Overtime
- Deductions
- Benefits updates

- Resolve payroll-related employee queries in collaboration with payroll vendors and finance teams.

5. Benefits Administration
- Administer employee benefits programs, including:
- Medical aid
- Pension/provident fund
- Group life insurance
- Disability benefits
- Wellness programs

- Coordinate employee enrollments, changes,



and vendor escalations.

6. Compliance & Governance
- Ensure HR operations comply with:
- South African Labour Relations Act (LRA)
- Basic Conditions of Employment Act (BCEA)
- Employment Equity Act (EEA)
- Protection of Personal Information Act (POPIA)
- Skills Development Act
- Relevant payroll and tax regulations

- Support internal and external audits.
- Maintain proper documentation and audit readiness.

7. Reporting & Analytics
- Prepare and maintain HR dashboards and reports.
- Analyze HR operational metrics including:
- Headcount
- Attrition
- SLA performance
- Turnaround times
- Employee lifecycle statistics

- Provide monthly management reports and insights.

8. Vendor & Stakeholder Management
- Coordinate with:
- Payroll vendors
- Benefit providers
- Background verification partners
- Compliance agencies

- Monitor vendor performance against contracted SLAs.
- Escalate and resolve service delivery issues.

9. Process Excellence & Automation
- Identify process improvement opportunities.
- Drive standardization and automation of HR processes.
- Support implementation of HR technologies, workflow automation, and AI-driven HR solutions.
- Develop SOPs, process maps, and knowledge articles.

Responsibilities

NA

Qualifications
Education

- Bachelor's Degree or Masterin Human Resources, Business Administration, Industrial Psychology, or related field.
- Postgraduate HR qualification preferred.

Experience

HR Operations Specialist

- 4–6 years of HR Operations/HR Shared Services experience.

📌 HR Operations -Employee Lifecycle - South Africa Region (Pune)
🏢 Zensar Technologies
📍 Pune