Job Description

A Reputed Insurtech MNC is hiring for Senior Vice President/Vice President - Insurance Operations ( Policy Services & Underwriting).

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We are looking for strong candidates with a combination of insurance operations expertise and deep Lloyd's Market experience.

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Location: Gurgaon / Noida, India

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Department: Insurance Operations – US/UK

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Role Overview:

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Senior Vice President/Vice President – Insurance Operations is a senior leadership role accountable for defining and executing the operational strategy for US/UK market policy services and underwriting operations. The role ensures scalable, high-quality delivery, strong client governance, regulatory compliance, and continuous operational transformation. You will partner closely with global clients, business leaders, and cross-functional teams to drive growth, efficiency, and risk-controlled outcomes at scale.

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Key Responsibilities:

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· Strategic Operations Leadership

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· Provide strategic leadership and overall accountability for US/UK market insurance operations.

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· Translate business and client strategy into a multi-year operational roadmap aligned with growth objectives.

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· Act as the senior escalation point for complex operational, regulatory, and client issues.

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End-to-End Policy Lifecycle Governance

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· Own governance across the full policy lifecycle including underwriting support, binding, post-bind activities, accounting & settlement, claims support, renewals, administration, and reporting.

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· Ensure adherence to US/UK Market practices, contractual obligations, and regulatory standards.

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· Oversee policy issuance, endorsements, bordereaux, invoicing, and rule-based decision-making.

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Client Delivery & Performance Management

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· Own SLAs, KPIs, productivity, turnaround time, quality, and accuracy metrics across engagements.

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· Lead client governance forums, performance reviews, and continuous improvement initiatives.

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· Identify opportunities for scope expansion, value creation, and operational efficiency.

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Transformation, Technology & Analytics

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· Drive process standardization, digitization, and automation leveraging PAS systems and data platforms.

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· Partner with Technology and Analytics teams to implement scalable operating models.

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· Strengthen management information, reporting, and data-driven decision-making.

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Risk, Controls & Compliance

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· Ensure strong operational controls, audit readiness, and compliance across all engagements.

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· Proactively identify and mitigate operational and regulatory risks.

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People Leadership & Global Collaboration

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· Build and mentor senior managers and leaders; develop succession and leadership pipelines.

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· Foster a high-performance, client-centric culture aligned with Xceedance values.

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· Collaborate with global stakeholders across Delivery, Technology, Analytics, Finance, and HR.

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Qualifications & Experience:

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· Education: Bachelor’s degree required; Postgraduate degree (MBA) or insurance certifications preferred.

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· 15 years of total experience along with an expertise in P&C; insurance markets with significant leadership exposure.

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· Deep expertise in Insurance operating models, policy administration systems, and data workflows .

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· Proven experience managing large, multi-client insurance operations and senior client stakeholders.

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· Solid analytical, decision-making, stakeholder management, and people leadership capabilities.

📌 Senior Vice President/ Vice President - Insurance Operations, Lloyd's UK (Uttar Pradesh)
🏢 Prasha Consultancy Services Private
📍 Uttar Pradesh