Regional Enterprise lead (Asst Manager) is responsible for managing end-to-end B2B operations including order processing and fulfilment, stock availability and customer services.
Roles And Responsibility
Monitor end-to-end Enterprise orders fulfilment to ensure accuracy and timely completeness.
Responsible for maintaining the MSL(minimum stock level) at respective regional DCs in coordination with planning team.
Ensure product range availability in regional DC’s.
Responsible for driving the OTIF and drive for improvement.
Timely resolution of customer complaints and discrepancies.
Coordinate with Warehouse/Transportation/Planning team to resolve customer/sales queries.
Co-ordinate with manufacturing units to prioritize the production as per business requirement
Experience in processing orders for variety of products in a timely and accurate manner
Bridge the gap between company and Enterprise customers (DP) by focusing on building loyalty and resolving issues. Improve customer engagement and retention strategies.
Requirements
Minimum 5 -10 Yrs of Relevant Experience
Excellent knowledge of warehouse and transport operations
Valuable knowledge of MS excels and SAP system
Robust verbal communication skills
Problem solving mindset
Note: This role will be initially in Bangalore and later moved to Hyderabad based on business requirement