Industry: Freight Forwarding & Logistics

Key Responsibilities
Handle end-to-end customer service activities for Air and Ocean Export shipments.
Coordinate with customers, overseas agents, shipping lines, airlines, transporters, and internal operations teams.
Process export bookings and ensure timely execution of shipments.
Prepare and verify export documentation, including Commercial Invoice, Packing List, Shipping Bill, Bill of Lading (BL), Air Waybill (AWB), Certificate of Origin, and other required documents.
Monitor shipment milestones and provide proactive updates to customers regarding shipment status.
Resolve customer queries, shipment delays, documentation discrepancies, and operational issues promptly.
Coordinate customs clearance requirements with the customs brokerage team.
Ensure compliance with international trade regulations and customer-specific SOPs.
Maintain accurate shipment records and update ERP/TMS systems.
Support invoicing, job closure, and documentation filing.




Build and maintain solid relationships with customers to ensure high service standards and customer satisfaction.

Required Skills
Knowledge of Air & Ocean Export operations in the freight forwarding industry.
Understanding of export documentation and Incoterms.
Familiarity with shipping lines, airlines, customs procedures, and international logistics.
Strong communication and customer relationship management skills.
Good coordination, problem-solving, and time management abilities.
Proficiency in MS Excel, MS Office, and freight forwarding/ERP software.

Preferred Qualifications
Bachelor's degree in any discipline.
2–4 years of experience in Customer Service – Air & Ocean Export within a freight forwarding or logistics company.
Ability to work in a fast-paced, deadline-driven setting.

Pay: ₹500,000.00 - ₹720,000.00 per year

Perks
Paid time off
Provident Fund

Work Location: In person

📌 Customer Service Air & Ocean Export Mumbai City
🏢 Aastral Global
📍 Mumbai