Customer Assistance Manager-Loan Against Property-Hardship Assistance Unit - Manage customer assistance specifically for Loan Against Property products within the Hardship Assistance Unit.
Handle customer queries, complaints, and provide solutions related to loan hardship cases.
Coordinate with internal teams to ensure timely resolution of customer issues.
Maintain records and documentation related to customer assistance activities.
Support the bank’s efforts to provide financial relief and assistance to customers facing difficulties.
Work closely with loan processing and recovery teams to facilitate smooth customer experience.
Ensure compliance with banking policies and regulatory requirements while assisting customers.
Provide empathetic and skilled service to customers in hardship situations.
Monitor and report on customer assistance metrics and feedback to improve service quality.
Collaborate with branch and regional teams to implement customer assistance strategies effectively.

📌 Customer Assistance Manager Loan Against Property Ahmedabad (India)
🏢 Kotak Mahindra Bank
📍 India