Role Description This full time hybrid role, based in Abu Dhabi with some work-from-home flexibility, involves providing responsive and professional customer support to individuals engaging with the Geneva Human Rights Platform.

The Customer

Service / Customer Support / Call Center Executive will handle inbound and outbound calls, emails, and chat inquiries, ensuring timely resolution of questions and issues. The role includes documenting interactions in the CRM system, following standardized procedures, and escalating complex cases to the appropriate internal teams when needed. The executive will contribute to continuous improvement by identifying recurring concerns, sharing feedback with management, and supporting initiatives to enhance service quality. Collaboration with colleagues, adherence to service-level agreements, and maintaining a respectful and inclusive communication style are essential aspects of the daily work.

Qualifications
Strong interpersonal skills and the ability to build rapport with diverse stakeholders.




Proven experience in customer support and customer service roles, preferably in call center or helpdesk environments.
Understanding of customer satisfaction principles and the ability to handle feedback and complaints constructively.
Experience with customer service management practices, including use of CRM or ticketing systems.
Explicit and qualified verbal and written communication skills in English; additional languages are an advantage.
Comfort with hybrid work arrangements and the ability to manage time and priorities independently.
Strong problem-solving skills, attention to detail, and the ability to follow structured processes.
Basic computer literacy and familiarity with telephony, email, and chat platforms.
Previous experience in international, NGO, or human-rights-related environments is beneficial but not required.
Relevant education or training in customer service, communication, or related fields is an advantage.

📌 Customer Service Executive / Customer Support Executive / Call Center Executive Hyderabad
🏢 Geneva Human Rights Platform
📍 Hyderabad