As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare providers in the United States to resolve patient queries and complaints.
As a Customer Service Representative, you will be responsible for taking calls on phone and resolve patient queries , complaints ,on behalf of the client.
Utilize effective verbal communication and customer service skills while communicating with customers to resolve the patient queries and escalations.
Able to manage difficult customer issues while working in a rapid-paced environment
Determine the reason for escalation and best course of action to assist consumers.
Engage our consumers with the highest level of respect and dignity.
Document all resolution efforts for each account in accordance with established procedures and compliance policies.
Communicate professionally and regularly with leadership and peers on status of accounts,



escalations in accordance with established standards.
Ensure all accounts in assigned lists are managed accurately and in a timely manner.
Calls are majorly inbound and over a period may move to a blended (inbound/outbound) workplace. Accounts are early/mid/late - stage
Eligibility :

Freshers : Extremely Positive Communication skills

Experienced: Atleast 6 months of International voice process experience
Perks -

2 way cab service

This is a complete night shift

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits
Health insurance
Provident Fund

Application Question(s):
Are you willing to work in US shifts?
What is your current in hand salary and expected salary ?
how many years of exp do you have in International voice process

Work Location: In person

📌 International Customer Service Exexutive : Healthcare Voice Kharadi (India)
🏢 Credence Resource Management
📍 India