03 Aug
|
Kotak Mahindra Bank
|
India
03 Aug
Kotak Mahindra Bank
India
Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound Attend inbound customer calls related to Retail Liabilities, ensuring prompt and satisfactory resolution of queries and service requests. Identify and convert prospects for cross-selling banking products during customer interactions. Deliver quality communication and customer service within defined productivity and service benchmarks.
Ensure customer delight by providing consistent service experiences and timely resolution of issues. Complete daily logs and meet end-of-day targets as specified by the process. Adhere to Information Security norms and quality process standards.
Stay updated with any process changes and ensure compliance. Actively implement feedback from Team Leaders, Team Coaches, or Quality teams to improve performance and service delivery.
📌 Inbound Customer Service Executive Banking Hosur (India)
🏢 Kotak Mahindra Bank
📍 India