Role & responsibilities

Doctor / Cosmetologist KRA
Consultation &
Diagnosis

Conduct comprehensive patient consultations.
Accurate diagnosis of hair and skin concerns.
Treatment plans customized to patient needs.
Conversion of consultations into treatment enrollments.

KPI
Consultation conversion rate (%)
Number of consultations conducted
Treatment plan acceptance rate
Revenue &
Sales Performance

Achieve monthly revenue targets.
Promote suitable treatment packages ethically.
Upsell maintenance therapies and home-care products.

KPI
Monthly revenue generated
Package sales value
Product sales value
Average revenue per patient
Treatment Delivery &
Clinical Outcomes

Ensure treatments are performed as per protocols.
Monitor treatment results and patient progress.
Maintain high standards of safety and hygiene.

KPI
Treatment completion rate
Clinical outcome success rate
Adverse event/complaint rate
Patient Care &
Experience

Build trust and rapport with patients.
Provide explicit explanations and realistic expectations.
Handle patient concerns promptly.

KPI
Patient satisfaction score
Google review generation
Complaint resolution time




Referral patients generated
Patient Retention &
Follow-up

Ensure regular follow-up of ongoing cases.
Reduce dropouts and missed appointments.
Encourage treatment continuity.

KPI
Retention rate
Follow-up compliance rate
Repeat treatment bookings
Reactivation of dormant patients
Line Management &
Patient Flow

Ensure smooth patient movement from consultation to treatment.
Minimize waiting time.
Coordinate with front office and therapists.

KPI
Average waiting time
Number of patients managed per day
Patient queue management effectiveness
MIS &
Documentation

Maintain complete patient records.
Update treatment notes and photographs.
Ensure timely reporting.

KPI
MIS completion accuracy
Documentation compliance
Daily reporting adherence
Before-after photo documentation rate
Team Coordination &
Training

Guide therapists and counselors.
Participate in training programs.
Maintain clinic protocols.

KPI
Team training sessions conducted
SOP compliance score
Audit performance

Preferred candidate profile

📌 Skin And Hair Doctor Bengaluru
🏢 RichFeel
📍 Bengaluru