Roles and Responsibilities
Handle customer queries via phone calls, emails, and chats to resolve issues related to cab bookings.
Assisted customers with booking, modifying, canceling, and rescheduling cab reservations based on their requirements.
Provide accurate information on cab services, fares, routes, and schedules to customers.
Maintain a high level of professionalism while interacting with customers to ensure excellent customer service.
Investigated and resolved customer concerns related to driver availability, trip delays, cancellations, billing discrepancies, and payment issues.
Verified customer information and booking details to ensure accurate trip scheduling and minimize service errors.
Escalate complex issues or concerns to senior team members when necessary.
Adapted to high-volume support settings while managing multiple customer interactions efficiently and accurately.
Followed company policies, standard operating procedures (SOPs), and data privacy guidelines while handling customer information.

📌 Walk In Cab Booking Executive Ahmedabad
🏢 Abhinandan Travels And Logistic
📍 Ahmedabad