Designation: Customer Care Representative-Freshers
Any Grad/UG can apply (No Regular Students / No Law Graduate)
B.tech, MTech, BCA and MCA is not eligible.
Work Location: Noida
Two Way Cabs Available
Job Description - Customer Service Executive - Fresher
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers.
Work Experience & Qualification criteria:
Excellent communication skills - both verbal and written - with a skilled telephone etiquette
Helpful,
empathetic, and enthusiastic about customer service
Freshers in US/UK Inbound calling preferably in Banking domain
Job Description
Answer all inbound queries as per call flow procedure.
Adherence to process to ensure high quality and customer service.
Follow escalation procedures for issues uncontrollable at agent level First call resolution.
Break schedule adherence.
Involvement in motivational activities, implementing feedback given during monitoring sessions.
Updating various logs like escalation log, complaint tracker etc.
Ensuring data security - proprietary data of customers
Please don't carry laptop while coming for interview
Contact Person- Urmika Shah Mehta
📌 Mega Walk In Drive For Fresher International Voice Process Noida
🏢 HCLTech
📍 Noida
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.