Skill required: Employee Services - Employee Data Process Design

Designation: HR Service Delivery New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

What would you do The Workforce Administration New Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or ClientEmployee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being.The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.

What are we looking for Education Equivalent GraduateExperience
- BPO experience would be a plus
- Knowledge of MS Office and Excel skills would be a plusKnowledge/Skills Requirements:
- Good organizational & prioritisation skills.
- Analytical and problem-solving skills.
- Multi-cultural awareness.
- Passion for customer service.
- Team player.
- Results & detail-oriented
- Focus on high data accuracy.
- Quality driven - in communications and all system transactions.
- Good written and verbal skills. Strong English language communication skillsCore Competencies -
- Professional Qualities
- Good oral and written communication skills
- Ability to identify and effectively use resources
- Excellent customer service skills




- Working Conditions - US Hours
- Shift timings (7am - 3pm ET/ 5:30pm -1am IST) (1pm to 9pm ET/ 11:30pm - 7am IST)
- Candidate should be willing to work in Rotational Night shifts.

Roles and Responsibilities:
- Key Responsibilities
- Read, understand and analyze client process as per the business rules.
- Execute the process accurately and timely as a hands-on processor.
- Escalate issues and seek advice when faced with complex issues/problems.
- Always demonstrate the highest level of customer service.
- Complete onboarding formalities
- Execute process steps related to people movement and advantages administration
- Ensure and maintain the security and confidentiality of client data.
- Update client applications accurately and quickly in accordance with the appropriate User Guides.
- Understand and adhere to Accenture-s processes and working methods
- Understand relevant HR and Safety legislation as appropriate and manage cases and inform clients
- Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration.
- Must have transparent understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent
- Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.
- Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
- Participate in Team building activities.

Qualification
Any Graduation

📌 HR Service Delivery New Associate (Maharashtra)
🏢 Accenture
📍 Maharashtra