Job Title: Team Lead Life Insurance Contact Center Operations
Experience: 2–3 Years
Location: Malad East, Mumbai
Shift: Night Shift (Transport Provided)
Job Summary
We are hiring a Team Lead – Life Insurance Contact Center Operations with hands-on experience in Life Insurance/Agency Operations and international voice & chat (blended) processes. The ideal candidate should have proven experience in managing teams, driving operational excellence, and working with US-based clients/stakeholders in an insurance contact center setting.
Key Responsibilities
- Lead and manage a team supporting Life Insurance contact center operations.
- Handle workload distribution, team scheduling, and daily operational activities.
- Manage customer and process escalations while ensuring SLA adherence.
- Monitor team performance, productivity, quality, and customer satisfaction metrics.
- Coach, mentor, and develop team members to improve performance.
- Drive process improvement initiatives to enhance operational efficiency.
- Collaborate with US-based stakeholders and internal teams to ensure seamless service delivery.
- Conduct performance reviews, feedback sessions, and team meetings.
- Prepare MIS reports and operational dashboards.
- Ensure compliance with company policies, quality standards, and insurance regulations.
📌 Job Opportunity |Team Lead | Life Insurance Contact Center Operations (Mumbai)
🏢 Siro Clinpharm
📍 Mumbai
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