Job Description:

We are looking for dynamic Senior Executive/Travel Consultants (Subject Matter Expert) to join our International Travel Voice process. In this role, you will be the primary point of contact for global customers, managing end-to-end travel requirements including bookings, cancellations, and complex amendments via phone, email, and chat.

The ideal candidate must possess hands-on expertise in GDS systems and have a robust background in international travel sales or customer support.

Required Work Experience & Technical Skills

- Experience: Minimum 1.5 year of core experience in the travel industry.

- GDS Expertise: Mandatory hands-on experience in GDS (Sabre, Galileo preferable); must be proficient in travel booking commands.

- Communication: High proficiency in spoken and written English, Must qualify for the CEF (Common European Framework) assessment for communication with score of B1-5 level or above score.

- Technical Savvy: Knowledge of MS-Excel and general computer proficiency.

Qualifying Criteria

- Education: Any Graduation, Degree/Diploma in Travel will be added advantage

- Employment Gap:



Candidates should not have a career gap exceeding 6 months from their last employment. Also you should have all employment documents for recent last 2 employment for BGV Check.

Key Responsibilities

- Booking & Reservations: Handle real-time requests for air, hotel, car rentals, ferry, and limo services.

- GDS Management: Use Amadeus, Sabre or Galileo to issue tickets, perform re-issuances, and manage cancellations.

- Customer Support (Voice): Deliver exceptional service by resolving travel-related queries and providing itinerary consultations over the phone.

- Data Accuracy: Maintain precise records of transactions and guest interactions using MS-Excel and internal CRM tools.

Work Environment & Advantages:

- Flexibility: Must be comfortable working in 24/7 rotational shifts (International process).

- International working experience and learning environment
- Both side cabs provided by company
- Performance based incentive

Offered Benefits / Facilities :

- Best in class working environment
- Best salary and perks in the industry
- Both side cabs
- Attractive performance incentive

📌 Travel Consultant/SME (Voice) (Gurugram)
🏢 Mancraft Consulting
📍 Gurugram