Role & responsibilities:

The Service Delivery Manager will lead and manage large-scale SAP AMS engagements with end-to-end ownership of delivery, governance, financials, and client relationships. The role requires robust leadership in handling multi-tower AMS programs, ensuring SLA adherence, driving transformation initiatives, and delivering high customer satisfaction in a global delivery model.

The ideal candidate should have extensive experience in financial governance, multi-vendor management, SLA-driven service delivery, risk management, and stakeholder engagement, ensuring superior service quality and continuous improvement.

Preferred candidate profile:

- SAP AMS Delivery & Governance.
- SLA/KPI Management & ITIL Processes.
- Financial & Commercial Management
- Multi-Vendor & Global Delivery Management
- Stakeholder & Executive Relationship Management
- Service Transformation, Automation & Continuous Improvement
- SAP ECC, S/4HANA, BTP, CPI, GRC, BW, SolMan

Preferred Certifications: PMP, PRINCE2, ITIL

📌 Service Delivery Manager SAP AMS (Maharashtra)
🏢 LTM
📍 Maharashtra