Key Responsibilities

- Handle merchant customer queries, complaints, and service requests through calls, emails, and branch visits.
- Ensure prompt resolution of merchant-related issues pertaining to POS machines, QR codes, settlements, transactions, and other banking services.
- Coordinate with internal teams for timely closure of customer concerns.
- Build and maintain robust relationships with merchants to enhance customer satisfaction and retention.
- Educate merchants about banking products, digital payment solutions, and service processes.
- Monitor service quality and ensure adherence to customer service standards.
- Identify opportunities for cross-selling banking products and services to existing merchants.
- Maintain accurate records of customer interactions and resolutions in the system.
- Ensure compliance with bank policies, regulatory guidelines, and operational procedures.

Eligibility Criteria

- Bachelor's Degree (Graduation) in any discipline is mandatory.
- Fresh graduates are encouraged to apply.
- Candidates should be up to 30 years of age

📌 Urgent Opening | IndusInd Bank | Service RO - MAB | Fresher Can apply (Mumbai)
🏢 IndusInd Bank
📍 Mumbai