Key Responsibilities:

- Deliver comprehensive process training programs to new hires and existing team members.

- Design, update, and enhance training modules in alignment with business processes.

- Conduct pre- and post-training assessments to measure learning effectiveness.

- Collaborate with operations and quality teams to identify training needs.

- Monitor trainee performance and provide coaching to improve proficiency.

- Maintain detailed training records, feedback, and progress reports.

- Ensure compliance with organizational and client-specific guidelines during training.

- Facilitate refresher sessions based on performance trends and quality insights.

Required Skills & Qualifications:

- 1 to 7 years of experience in process training, preferably in international back-office/BPO operations.

- Robust understanding of workflow and process documentation.

- Excellent verbal and written communication skills in English.

- Proficient in MS Office (Word, Excel, PowerPoint).

- Strong presentation, facilitation, and coaching skills.

- Ability to work during night shifts and handle WFO responsibilities.

- High adaptability and a proactive approach to training improvements.

📌 Walk-In Process Trainer International Voice (Uttar Pradesh)
🏢 TELUS Digital
📍 Uttar Pradesh