We are seeking a motivated and customer-focused Telecaller / Admission Counsellor to manage admission enquiries, guide prospective parents through the admission process, and support student enrollment. The ideal candidate should have excellent communication skills, a persuasive approach, and a passion for helping families make informed educational decisions.

Key Responsibilities

- Handle inbound and outbound calls related to school admissions.
- Respond to admission enquiries via phone, email, WhatsApp, and other communication channels.
- Explain the school's curriculum, facilities, fee structure, admission process, and unique offerings to prospective parents.
- Schedule and coordinate campus visits, counselling sessions, and admission interviews.
- Follow up regularly with prospective parents to convert enquiries into admissions.
- Maintain accurate records of enquiries, follow-ups, and admissions in the school's CRM or database.
- Assist parents in completing application forms and submitting required documents.
- Coordinate with the admissions and administrative teams to ensure a smooth admission process.
- Achieve monthly admission and enquiry conversion targets.
- Build positive relationships with parents and provide excellent customer service throughout the admission journey.
- Participate in school events, admission drives, education fairs, and promotional activities as required.

Required Qualifications

- Graduate in any discipline (preferred).




- 1–3 years of experience in telecalling, counselling, admissions, customer service, or sales (experience in the education sector is an advantage).
- Freshers with excellent communication skills may also apply.

Required Skills

- Solid verbal and written communication skills.
- Excellent interpersonal and counselling abilities.
- Confident and professional telephone etiquette.
- Persuasive and result-oriented approach.
- Good organizational and time-management skills.
- Basic computer knowledge, including MS Office and CRM software.
- Ability to work independently as well as in a team.

Key Performance Indicators (KPIs)

- Number of enquiries handled.
- Follow-up completion rate.
- Campus visit conversions.
- Admission conversion rate.
- Parent satisfaction and response time.
- Accuracy of enquiry records and documentation.

Salary

As per industry standards and candidate experience.

Benefits

- Performance-based incentives.
- Paid leave as per company policy.
- Professional development and training.
- Career growth opportunities within the institution.

Preferred Candidate Profile

- Positive attitude and pleasant personality.
- Strong customer service orientation.
- Ability to handle multiple enquiries efficiently.
- Passion for education and student success.
- Willingness to work during admission seasons and school events when required.

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Telecaller/ Admission counsellor (Thane)
🏢 St Wilfred's college of Arts , commerce & science /st wilfred's school
📍 Thane