Designation: NA

Location: India West Bengal Bangur BFL Estate, Kolkata

Organization: Financial Services

Job Description:

Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result

areas (For a majority of jobs typically there could be 4- 7 key result areas)

Key Result Areas

Supporting Actions

Achieve collections targets.

- Minimize credit losses for portfolio.
- Drive higher resolution rates.
- Daily monitoring and regular reviews of delinquent portfolio
- Work with non-performing defaulting borrowers to create optimum recovery solutions

Portfolio review and monitoring

- Monitor customer accounts, flagging likely cases of default or delayed payment
- Provide regular inputs to Management and all the other stakeholders such as Sales, Risk,



Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.

Compliance and audit

- Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
- Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
- Participate in periodic audits of the collections teams

Customer escalations and complaints

- Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

Job Purpose

Job Purpose Description

📌 ABHFL - Regional Collections Manager - Recovery - Kolkata (West Bengal)
🏢 Aditya Birla Group
📍 West Bengal