Job Title CRM Helpdesk - Claim Processing Executive Health Insurance Background Company ICICI Lombard Location Andheri East Mumbai - 400093 Job Type Full-time Experience Minimum 2 years in the Health Insurance Industry Qualification Graduate Salary 17 000 - to 21 000 - Job description Watch Your Health is a Mumbai-based health-tech company specializing in cutting-edge digital health solutions that drive user engagement and enhance health outcomes Leveraging AI-driven tools and wellness programs the platform delivers personalized data-driven healthcare services to both individuals and corporate clients Key Offerings Smart Sell Behavioral Analytics AI-Based Health Monitoring Engagement Features Post-Discharge Wellness Programs Dietary and Skin Analysis Tools We are looking for a dedicated CRM Helpdesk - Claim Processing Executive with a background in health insurance to manage claims and provide customer support at a client location The ideal candidate will be responsible for providing end-to-end assistance in health claim processes handling customer interactions and ensuring seamless claim facilitation Key Responsibilities Deploy CRM implants at client site for claim support Handle customer queries related to policy coverage and claim processing Guide users in submitting and tracking claims via the claims app Act as a single point of contact SPOC for specific corporate clients Collect verify and dispatch claim-related documents as per corporate protocols Liaise with internal claim processing teams at ICICI Lombard for smooth handling of cashless and priority claims Stay updated on health insurance regulations and maintain accuracy in information shared Ensure confidentiality and compliance with data protection standards Travel between branches twice a week to address customer queries Proficient in Excel Data Analysis VLOOKUP HLOOKUP PivotTable etc Requirements Robust communication skills in English mandatory In-depth knowledge of health insurance claim processes Customer-focused with a problem-solving mindset Willingness to travel locally as per job needs Contact (phone hidden) Email ID supriya jadhav watchyourhealth com Job Type Full-time Pay 17 000 00 - 21 000 00 per month Benefits Provident Fund Work Location In person

📌 Tpa Executive Mumbai (Maharashtra)
🏢 Watchyourhealth.com India Private
📍 Maharashtra