Key Responsibilities Customer Interaction Serve as the primary point of contact for customers handling inquiries complaints and feedback through phone email chat and social media Required Skills and Qualifications Education A high school diploma or equivalent is typically required a degree may be preferred Experience Proven experience in a customer service role is advantageous Communication Skills Excellent verbal and written communication skills are essential for effective customer interaction Problem-Solving Abilities Strong problem-solving skills and attention to detail are necessary to handle customer issues effectively Technical Proficiency Familiarity with CRM software and Microsoft Office is often required Issue Resolution Efficiently resolve customer complaints and inquiries providing accurate information about products and services Data Management Maintain and update customer records in the CRM system ensuring accurate documentation of interactions and resolutions Collaboration Work with other departments to address customer needs and escalate complex issues when necessary Performance Metrics Meet or exceed customer service performance metrics and targets tracking and analyzing customer feedback to propose improvements 3 Sources Job Types Full-time Permanent Pay From 15 000 00 per month Perks Cell phone reimbursement Health insurance Provident Fund Education Bachelor s Required Experience Customer relationship management 2 years Required Language English Required Location Anna Nagar Madurai Tamil Nadu Required Shift availability Day Shift Preferred Work Location In person

📌 Senior Customer Care Executive (Tamil Nadu)
🏢 SKY PLANET HOLIDAYS
📍 Tamil Nadu