Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage an innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Principal Consultant Workday HCM- Service Now Sr Reporting Insights SpecialistIn this role you will be functioning as Sr Reporting Insights Specialist and play a critical role in building and supporting the development of business intelligence tools that will produce high-quality people insights innovative analysis and data solutions in HCM domain to enhance key Business stakeholders data literacy and analytics capabilities to support decision making for our client This role is expected to manage support projects programs in support of key large projects and provide ad-hoc projects support across the wider team as well as the production of cross-functional dashboards and or reports when appropriate Responsibilities Deploy available new Workday Service Now reporting features as required based on release schedule Gather requirements and engage with business users begin design build and deploy new reports dashboards work on enhancements for existing onesRespond to incoming Workday ServiceNow reporting incidents and requests validate prioritize requirements and enhancements act as the primary escalation point for assigned reporting insights areasDrive continuous improvement innovation and contribute to team initiatives for efficiency gains simplify enhancement the user experienceReview report performance and optimize low performance reportsSupport end user queries on dashboards and reportsManage the ticket queue reduce outstanding tickets and ad-hoc requests reassign tickets per documented processProactively investigate and resolve issues by collaborating with cross-functional teams including IT Qualifications we seek in you Minimum Qualifications SkillsExperience in Workday Service Now Reporting and dashboard Preferred Qualifications SkillsAdvance knowledge in Workday HCM or Service Now HRSD reporting and visualization tools ability to keep informed about leading edge technologies and their application to workforce metrics Strong understanding of data structures and reporting within the HR domain Ability to leverage Workday Service Now Community for creative ideas and best practices Knowledge of industry best practices adopted by other customers Robust analytical skills and critical thinking with the ability to collect organize analyze and disseminate significant amounts of information from different sources with attention to detail and accuracy From Workday perspective the candidate should be Proficient in creating Workday Custom Reports Advanced Matrix Composite and Dashboards Skilled in implementing report security including Defining field visibility for specific security groups Managing report sharing and securable items Fields Calculated Fields Familiarity with Workday Prism nice to have From Service Now perspective the candidate should be Proficient in creating reports dashboards and Expert in Platform Analytics Environment Soft SkillsExcellent communication abilities Strong stakeholder management skills Assertive and confident in decision-making Influential and persuasive driving outcomes Capable of making autonomous decisions Resilient under pressure adheres to processes even when challenged by senior leadership Skilled at translating technical concepts into business-friendly language Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training JobPrincipal Consultant Primary LocationIndia-Hyderabad ScheduleFull-time Education LevelBachelor s Graduation Equivalent Job PostingJan 28 2026 3 25 29 AM Unposting DateOngoing Master Skills ListConsulting Job CategoryFull Time

📌 Principal Consultant Workday Hcm- Service Now Sr. Reporting & Insights Specialist (Telangana)
🏢 Genpact
📍 Telangana