Business Vertical Motor Finance Department Customer Relationship Management Line of Business Business Support Grade M1 M2 Proposed Immediate Superior Senior Manager AVP Educational Qualification Bachelor degree from a recognized college university Desired Experience 3-5 Years Experience involving direct interactions with customers preferred Key Objective of the Job Customer communication management Key Deliverables To ensure timely communication to customers triggered by various processes viz Welcome letters statements receipts reminders and other communications as required for statutory or regulatory compliances Experience on QRC Management and interaction with customers to resolve their issues Interact with cross functional teams to identify communication to customers utilizing effective modes - SMS Email statement website call centre and mailers supporting business teams Handle call centre team of customer service and welcome process Engage in identifying mapping customer requirements on the website to provide information feature facilities to customers Data base management - compilation of customer contact information Address email phone number across touch points and initiate update in system applications appropriate for providing advantage to Business teams Preparation of monthly dashboard Generation of leads from alternative channels for Direct business sourcing Initiatives and Projects - Initiation of new initiatives and projects for process improvements Specialized job competencies Project Management skills System knowledge - MS Office CRM MS Powerpoint Process orientation Ability to influence build robust working relationship with grass root employees seniors Team management Other desired attributes Passion for working on Customer service initiatives impacting Customers Communication Oral written Presentation skills Desire to learn explore Creativity resourcefulness Location Thane Maharashtra Number of Positions 2

📌 Manager - Crm - Motor Finance - Operations - Crm - Mumbai - Lodha (i-think Techno Campus) - 2nd Floor - (m1-m3)
🏢 Tata Capital
📍 India