Job Requirements Job Title - State Head - Cross Sell SME Business Unit - Retail Asset Function - Customer Experience Job Purpose The primary responsibility is to ensure all the customers are attended to and resolution is given within defined TAT Roles Responsibilities Productivity Channel Migration Mainting low Attrition level First Contact Resolution Transaction NPS Cross sell Managerial Leadership Responsibilities Drive all the initiatives in the branch Productivity Average handling time First contact resolution Cross sell Educational Qualifications Graduate - Any Post Graduate - MBA Finance Experience Minimum of 10 Years
📌 State Head-cross Sell (sme Loans) (Bengaluru)
🏢 IDFC FIRST Bank
📍 Bengaluru
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