Telecaller Executive Education Counselling Position Telecaller - Education Counselling Industry Education Location Gurugram Job Type Full-time About the Role As a Telecaller for Education Counselling your primary responsibility will be to reach out to prospective students and parents providing them with information about educational programs institutions and courses You will play a crucial role in guiding students through their educational choices assisting with application processes and offering advice on career paths Your effective communication and interpersonal skills will help convert inquiries into enrollments contributing to the success of the organization Key Responsibilities 1 Outbound Inbond Calling Make outbound calls to prospective students and parents who have expressed interest in various educational programs or courses Introduce the educational offerings including institutions courses certifications and career opportunities Qualify leads by gathering relevant information regarding the student s interests academic background and future career goals 2 Counseling Guidance Provide personalized counseling to students regarding various courses universities and career options based on their academic interests and aspirations Advise students on the eligibility criteria application processes documentation and deadlines for their chosen programs Offer guidance on scholarships financial aid options and other student support services 3 Product Knowledge Information Sharing Stay updated on the latest courses colleges admission requirements and academic trends to provide accurate and timely information to students Maintain a thorough understanding of the programs certifications and other educational offerings promoted by the company 4 Appointment Scheduling Follow-ups Schedule counseling sessions webinars and consultations with students parents or other relevant stakeholders Follow up with leads and students who have shown interest but have not yet made a decision to convert inquiries into enrollments 5 Customer Relationship Management Build and maintain strong relationships with prospective students parents and educational institutions Provide excellent customer service by addressing concerns and queries related to the courses admission process or career planning 6 Sales Conversion Documentation Achieve daily weekly and monthly targets for lead conversion and enrollment Assist students in completing the necessary paperwork for applications and admissions ensuring all required documentation is submitted Maintain accurate records of calls leads and conversions in the CRM system 7 Reporting Feedback Provide daily reports on calls made student inquiries leads generated and conversions Collect feedback from students and parents to refine counseling approaches and improve service offerings 8 Market Research Competitor Analysis Research and stay informed about the latest educational trends competitor offerings and the evolving needs of students Share insights with the team to improve marketing strategies and enhance student engagement Skills and Qualifications Education High school diploma or equivalent a degree in education counseling or related fields is a plus Experience Previous experience in telecalling education counseling or sales preferably in the education sector Communication Skills Excellent verbal and written communication skills with the ability to engage and build rapport with students and parents Counseling Skills Ability to listen actively assess student needs and provide relevant guidance for educational decisions Sales-Oriented Strong persuasion skills with a focus on achieving targets and converting leads into enrollments Tech-Savvy Proficiency in CRM software MS Office and other communication tools Multitasking Ability to manage multiple student queries and tasks in a fast-paced setting Preferred Qualifications Familiarity with various educational programs universities and admission processes Ability to speak multiple languages if required for a particular region or market Prior experience in education counseling or related fields Working Hours 10 Am to 7 PM 8 hours 1 hour Break Working Days 6 days This role is ideal for individuals who are passionate about education helping students achieve their academic and career goals and are motivated by sales targets It provides a great opportunity to contribute to the growth of the educational institution while making a meaningful impact on students futures Job Type Full-time Pay 18 000 00 - 20 000 00 per month Benefits Cell phone reimbursement Education Bachelor s Preferred Language Hindi Preferred English Required Work Location In person

📌 Tele Caller (female) (Haryana)
🏢 Innayat Medical
📍 Haryana