Job Title Manager Customer Care cum pshycological counsellorJob Summary The Manager Customer Care will oversee the customer service department ensuring high levels of customer satisfaction and efficient service delivery This role involves developing customer care strategies managing a team of customer service representatives and collaborating with other departments to enhance the overall customer experience Key Responsibilities Develop and implement customer care policies and procedures Manage and train customer service team members Monitor and evaluate customer service performance metrics Handle escalated customer complaints and inquiries Collaborate with other departments to improve service delivery Conduct regular team meetings and performance reviews Prepare reports on customer feedback and service trends Ensure compliance with company standards and regulations Skills Excellent communication skills Solid leadership abilities Problem-solving skills Customer relationship management Data analysis and reporting Conflict resolution Time management Empathy and active listening Job Type Full-time Pay From 216 000 00 per year Benefits Health insurance Provident Fund Work Location In person Application Deadline 23 05 2025 Expected Start Date 05 08 2025

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