Role Summary We are looking for an experienced Business Analyst with deep expertise in the Electronic Retail Industry specifically in Point of Sale POS systems supply chain processes and application integration This role will serve as a critical bridge between business users technology teams and external vendors ensuring successful project delivery and system performance The ideal candidate will bring solid domain knowledge process mapping skills and end-to-end project management capabilities Key Responsibilities Business Analysis Process Design Work closely with stakeholders in retail stores warehouse supply chain finance and e-commerce to gather and document business requirements Analyse and document current-state and future-state business processes for retail operations inventory flow and customer service Define functional and non-functional requirements for new system implementations or enhancements POS Application Expertise Drive implementation upgrade and support of POS applications e g Wondersoft Ginesys Oracle Xstore etc Understand and define workflows for in-store sales returns payments loyalty programs and discounting logic Monitor and validate daily POS-to-backend data flow e g sales posting to ERP payment reconciliation Supply Chain Inventory Flow Support implementation and enhancement of supply chain systems including inventory planning inter-store transfers procurement and warehouse movements Collaborate with internal teams and vendors to improve demand forecasting fulfillment and stock accuracy across channels Application Integration Data Flow Coordinate and oversee system integrations across ERP SAP POS CRM e-commerce platforms and WMS Create interface specifications monitor data consistency and coordinate with technical teams for interface fixes Support API IDOC XML-based integration flows and business validation of interface outputs Project Vendor Management Lead and track end-to-end IT projects from scoping to go-live using Agile or Waterfall methodologies Coordinate with external software vendors and implementation partners for project delivery SLAs and quality Prepare project plans RAID logs and ensure timely delivery within scope and budget Testing Training Define UAT scenarios coordinate business testing and manage sign-offs Conduct end-user training and prepare user manuals and SOPs Track and resolve post-go-live issues in collaboration with support teams

📌 Senior Business Analyst – Retail It (pos & Supply Chain) (Tamil Nadu)
🏢 Domnic Lewis
📍 Tamil Nadu