Job Id R0000399546 Service Manager - Major Incident Management About us As a Fortune 50 company with more than 400 000 team members worldwide Target is an iconic brand and one of America s leading retailers Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact Becoming a Target team member means joining a community that values different voices and lifts each other up Here we believe your unique perspective is important and you ll build relationships by being authentic and respectful Overview about TII At Target we have a timeless purpose and a proven strategy And that hasn t happened by accident Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes That winning formula is especially apparent in Bengaluru where Target in India operates as a fully integrated part of Target s global team and has more than 4 000 team members supporting the company s global strategy and operations You can be a part of this story by joining Target Tech on our Technology Operations Centre TOC team Our goal is to monitor and respond to critical issues in order to reduce downtime and ensure prevention of future outages As a Response Manager in the TOC you will be responsible for driving the prevention or recovery of high impact incidents through swift identification of issues accurate and timely communication of impact to all stakeholders and restoration of services with teams across Target Tech and Target You will get the opportunity to interact with multiple retail solutions and technologies - including Supply Chain Merchandising Stores and Digital as well as all infrastructure components from cloud based computing to all enterprise-level network solutions Primary Responsibilities Monitor and detect all major IT incidents and events Facilitate and drive recovery of outages through the mobilization of key resources internal or external Establish and maintain communication of incident timeline and recovery progress to all critical stakeholders Coordinate and document all critical recovery steps throughout an outage Ensures proper documentation of issues to assist with post-recovery and problem management actions Participates in an agile practice by working on special projects or key assignments that drive continuous improvement and improved outcomes of key goals About you 4 year degree or equivalent experience Relevant Exp Min 4 years of Major Incident Management experience Technology experience in an incident management or Major incident response role Strong facilitation skills that can navigate through complex incidents and multiple teams Understanding of solving complex problems with information technology software and hardware Effective time management skills ability to work on multiple tasks simultaneously and ability to prioritize effectively Ability to handle and perform in high-stress high stakes situations Excellent verbal and written communication skills Proven decision-making and influencing skills Broad knowledge of technology across application and infrastru ture environment Good to have prior experience in Retail Collaborative team player with Positive attitude Flexibility to work in rotational shifts and weekly time-off s Useful Links- Life at Target- https india target com Benefits- https india target com life-at-target workplace benefits Culture https india target com life-at-target belonging Beware of hiring scams Target will never ask you to submit personal information via a text message for a position Target will only ask you to apply for positions through indiajobs target com corporate target com careers or Workday our applicant tracking system Learn more Competitive perks We are proud to provide benefits that support you your family and your future Health and well-being Target in India TII prioritizes our people by offering healthcare support fitness programs teleheath benefits i e screenings and consultations and 24 7 confidential mental well-being telecounseling support Financial well-being Your financial well-being is bright with TII s comprehensive flexible insurance program National Pension System learning assistance program day care support and much more Paid time off TII encourages work-life balance with paid time off like privilege casual bereavement and parental leaves that offer support in all stages of life Competitive pay TII knows our people are everything and proudly provides equitable and competitive pay Other benefits From digitalized cafeteria solutions to transportation services to broadband reimbursement enjoy special everyday perks Eligibility requirements may vary based on position average hours worked length of service and program requirements Benefits are subject to change Creating a culture of joy We bring out the best in each other every day Inclusivity We value diverse voices and approaches We act with authenticity and respect We create equitable experiences for all Connection We build trusted relationships We collaborate across business functions We recognize and celebrate progress Drive We do what is right for Target our team and guests We deliver results that matter We continually learn by valuing progress over perfection

📌 Service Manager – Major Incident Management (Karnataka)
🏢 Target Group
📍 Karnataka