Purpose of the Role The role is responsible for managing end-to-end visa processing activities for MICE customers while ensuring accuracy, compliance, timely submissions, and seamless coordination with internal teams and embassy partners. The position requires robust attention to detail, effective communication, and the ability to work efficiently under deadlines to deliver excellent customer service.

Key Responsibilities

1. Handle end-to-end visa processing for MICE customers in a timely and accurate manner.

2. Ensure compliance with organizational policies, embassy guidelines, and visa processing standards.

3. Provide prompt and accurate information on visa requirements to Sales and Operations teams.

4. Coordinate with embassies, visa application centers, and internal stakeholders for smooth visa processing.

5. Ensure timely collection and verification of documents as per the required checklist.

6.



Prepare and submit visa applications within defined timelines to avoid delays and urgent processing costs.

7. Maintain high accuracy in documentation and application processing to minimize the risk of visa rejection due to document deficiencies or data errors.

8. Update teams regularly on visa requirements, visa fees, embassy holidays, processing timelines, and application status.

9. Support business teams in delivering effective customer service and maximizing sales opportunities through timely visa assistance.

10. Maintain proper records and tracking of visa applications, submissions, and approvals.

11. Work collaboratively with team members, share knowledge, and maintain cordial working relationships across departments.

12. Effectively manage work pressure and multiple visa applications while ensuring service quality and adherence to deadlines.

📌 Visa Operations Officer (New Delhi)
🏢 Sotc Travel
📍 New Delhi