- Introduce and train the team on new brands and products.
- Develop strategies for acquiring and maintaining recent clients.
- Create and implement processes for lead generation of new brands.
- Research and analyze competing distributors, including product lists and pricing.
- Gather and manage client data of competitors.
- Identify and understand sales representatives of the competition.
Client Management
- Upgrade existing clients to key customers.
- Develop and manage a brand-wise line penetration pipeline.
Training & Development
- Conduct training sessions on sales pitches for upselling priority brands.
- Learn from brand owners and train the team on product information.
- Handle complaints and conflicts effectively.
Sales Process Optimization
- Develop scripts for each step of business activity.
- Conduct classroom training for script role-playing.
- Ensure exposure to all credit customers within comfort limits and control risks.
Logistics & Customer Service
- Record and resolve customer complaints promptly.
- Identify a pipeline for products.
Sales & Order Desk Training
- Provide product training to the sales and order desk team.
- Manage client intimation and introduction of new products/brands.
- Align calling plans for the sales and order desk team.
- Ensure urgent deliveries are managed efficiently.
Reporting & Analysis
- Prepare review MIS and present performance vs targets.
- Recalibrate daily strategies for target achievement.
Core Skills
- Good English.
- Strong rapport-building skills.
- Selling and closing sales calls.
- Excellent listening and questioning skills.
- Negotiation skills.
Analytical & Decision-Making Skills
- Data-driven decision making.
- Ability to create and optimize processes.
- Diligence and team-building skills.
- Quick in basic math.
- Effective conflict handling.
Technical Skills
- Basic knowledge of Excel and Word.
- Strong written communication skills.
Industry Knowledge & Personal Traits
- Knowledge of internet research for data.
- Confidence and a go-getter attitude.
- Well-spoken and polite.
Qualifications & Skills
- Education: Graduate
- Experience: Minimum 1 year in a similar role (BOP experience considered).
Location: Govandi
📌 Trainer & Leader of Telemarketing- Male (Mumbai)
🏢 RECEX
📍 Mumbai
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