Responsibilities:

- Ensure consistent delivery of high-quality customer service across all operations, adhering to company standards.
- Diagnose areas for improvement in Customer Satisfaction within the Experience Centre, create effective action plans, and execute them to enhance satisfaction.
- Evaluate the execution of services (Grooming, Vet, Behaviour) to meet service timelines and resolve any delays promptly to achieve 100% Turnaround Time (TAT).
- Drive 100% execution of operational standards as per SOPs to deliver flawless operations through proper communication and follow-up. Identify bottlenecks, seek support to resolve concerns, and address all points of concern in a timely manner to avoid risk/safety issues.
- Adapt to changing business needs by analyzing competitor's best operational practices, and propose plans for implementation to relevant departments.
- Monitor stock and coordinate with responsible teams and departments to ensure continuous stock availability.
- Maintain professional relationships with property owners and authorities to ensure support.




- Strategize the utilization of all resources for smooth and effective execution of operations. Exercise solid people management skills to ensure adherence to company HR policies and guidelines.
- Regularly train the team on customer service, retail product planning & positioning (planograms), safety & security, and emergency procedures to ensure the complete safety of customers and employees.
- Ensure 100% manpower at all times in collaboration with the HR Team, and develop team members to consistently deliver high-quality services. Mentor high-performing team members for career development with thorough knowledge of company processes and policies.
- Determine needs for sales promotions by studying sales promotion and sales data as per Product Display Planograms.

Work Experience:

- 6-8 years of experience in the Retail, Hospitality, or QSR industry.
- 1-4 years of experience as a Store Manager.

📌 Store Manager / Experience Center Manager (Ahmedabad)
🏢 Cosmo Films
📍 Ahmedabad