Description We are seeking a Specialist, WFM Real Time with 1-4 years of experience to join our team. The successful candidate will be responsible for monitoring real-time activities and metrics to ensure optimal performance, and making adjustments as necessary to ensure service level and efficiency goals are met.

Responsibilities - Monitor real-time activities and metrics to ensure optimal performance - Make adjustments as necessary to ensure service level and efficiency goals are met - Provide guidance and support to team members - Maintain accurate and up-to-date records of all activities - Analyze and report on performance metrics Skills and Qualifications - 1-4 years of experience in Workforce Management - Bachelor's degree in a relevant field - Strong analytical and problem-solving skills - Excellent communication and interpersonal skills - Proficient in Microsoft Office, particularly Excel - Experience with WFM software, such as Verint, Nice or Aspect - Knowledge of call center operations and metrics - Ability to work in a rapid-paced and dynamic setting - Attention to detail and accuracy Skills: Excel, Reporting, Scheduling, Data Analysis, Wfm, Queue Management, metrics, Analytics, Forecasting, Realtime Experience: 1.00-4.00 Years .

📌 Specialist, WFM Real Time (Ahmedabad)
🏢 TTEC INDIA CUSTOMER SOLUTIONS PRIVATE
📍 Ahmedabad