Greetings from KVC CONSULTANTS LTD.

We are looking for people 1 year+ International Tech Support Experience in Pune

( GRADUATE FRESHERS ALSO ELIGIBLE -- SALARY RS 2.77 LPA )

*Kindly note this a work-from-office role with a job location in Pune

Profile - Technical Support Associate(Service Desk)

Qualification --

- Graduates
- Good Verbal --- communication skills in English

5 days working

Rotational shifts

Both ways cab

Roles and Responsibilities of Service Desk in an International BPO*

- Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients.
- Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions.
- Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and skilled service.
- Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary.
- Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times.
- Knowledge Management: Maintain and update knowledge base articles,



troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues.
- Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution.
- Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement.
- Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process.
- Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills

*1 year+ International Technical support Experience - Salary -- Rs 4.50 to 5.50 LPA

( FRESHERS ONLY FOR PUNE - IN SD ROLE

SALARY RS 2.77 LPA )

Connect with the below-mentioned contact numbers and share your resume with preferred location :-

HR SAKSHI -- (phone hidden)

HR ALISHA - (phone hidden)

HR PRERNA - (phone hidden)

HR ALISHA - (phone hidden)

## NO PLACEMENT CHARGES

## DIRECT INTERVIEW

## IMMEDIATE JOINING

Thanks and Regards

H.R Team

KVC CONSULTANTS LTD.

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🏢 KVC Consultants
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