Description

We are seeking a Senior Customer Care Officer to join our energetic team in India. The ideal candidate will have a strong customer service background, with a focus on delivering exceptional support to our clients. This role involves resolving customer inquiries, maintaining records, and collaborating with team members to enhance the overall customer experience.

Responsibilities

- Provide exceptional customer service and support to clients via phone, email, and chat.
- Resolve customer issues and complaints in a timely and effective manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Assist in the development of customer care policies and procedures.

Skills and Qualifications

- Strong verbal and written communication skills.
- Proficiency in customer service software and tools.
- Ability to handle difficult conversations and resolve conflicts.
- Basic knowledge of CRM systems and customer support best practices.
- Strong problem-solving skills and attention to detail.

📌 Senior Customer Care Officer (Bengaluru)
🏢 Glympse human capital services
📍 Bengaluru