Semi Voice Process Executive End/-to/-End Semi Voice Operations Duties/: Blended Customer Support Execution/: Oversee a hybrid queue of customer touchpoints that seamlessly switches between digital written queues and inbound/outbound telephone troubleshooting based on traffic and plant demands in real time.

Digital

Ticket & Correspondence Resolution/: Examine, look into, and create concise, extremely accurate email and ticket responses to complicated customer questions while adhering to strict enterprise communication conventions and correct terminology.

Omnichannel Live Chat Operations/: Organize in/-the/-moment chat conversations with concurrent online platform users, promptly resolving account disputes, billing inquiries, and general service complaints. Back/-Office Transaction Processing/: During call intervals, carry out quick and precise data input, record reconciliation, and transaction logging inside corporate software architecture while preserving complete file accuracy.

Service Level Agreement Tracking/:



Ensure that desired operational velocity balances out with qualitative evaluation requirements by meeting daily individual and queue productivity benchmarks.

Focus Skills/: Excellent verbal articulation, including transparent diction, attentive listening techniques, suitable workplace tempo, and a qualified telephone manner, is a sign of bilingual verbal communication mastery.

Advanced Written English Literacy/: Excellent writing abilities that demonstrate complete ease with current terminology, appropriate corporate formatting, accurate spelling, and a formal tone. Framework for Customer Relationship Management Fluency/: The ability to navigate international business customer support software settings with practical ease.

Advanced Tracking Spreadsheet Engineering/: High operational comfort using Google Sheets and Microsoft Excel to execute simple lookup tools, apply text filter masks, sort transaction data tables, and record process benchmarks. Apply now to become an integral part of our growing team/! With Regards, HR /- Maria

📌 Semi Voice Process Executive End-to-End Semi Voice Operations (Chennai)
🏢 GS Infotech
📍 Chennai