POSITION

Product Manager - Digital Transformation

DESIGNATION

Chief Manager

DEPARTMENT

Digital Transformation

SUB DEPARTMENT

Digital Transformation - Sales & Distribution Enablement

REPORTING POSITION

Reports to AVP - Digital Transformation

DOTTED LINE REPORTING TO

N.A

NO. OF POSITIONS REPORTING IN

1

MANAGEMENT LEVEL

WORK LOCATION

Kotak Infinity Park HO (Malad)

OBJECTIVE OF THE ROLE To undertake product management ownership of Digital Products & tools focussed towards sales enablement across all our key business channels. As a product owner one would be expected to define, design, document & implement requirements, manage sprints/pipeline plan, design UI/Journeys with focus on user experience, undertake stakeholders & vendor management, monitor execution, speed and faster time to market, drive adoption, production support & analytics.

KEY RESPONSIBILITIES

Weightage To evaluate and undertake the end to end work on product as a Product manager for 1 or more products.

Design & implement user journeys, product features, CR, product upgrades, other requirements according to user feedback, user stories, business case, etc.

To verify the fulfilment of all specified requirements and user journey in terms the above. This includes;

- Requirement closures/finalization & documentation & sign-off o Design wireframes/UI journey o Technical understanding document review

To liaise with IT & business stakeholders to finalize efforts, cost, resourcing, timelines, support etc. To manage sprints, project timelines, involve & manage stakeholder as and when required To align testing team for defining test cases, end to end testing,



review & signoff as per documented expectation and level of quality as required by product/infrastructure/process To build confidence in the quality level of testing and also required measures to increase speed of testing, maintain quality and time to market

Keep track of sign-off as well as go live timelines across on multiple requirements stakeholders across multiple products To provide sufficient information and keep updating progress to stakeholders/mangers to allow them to make informed decisions, especially regarding the level of quality, user experience, data level readiness, open issues, progress, reports, etc.

To build and maintain a product roadmap and updating the same as per competition benchmarking, industry wide know how of current features, technology updates

Launch & Adoption

- To be able to define and drive adoption & usage strategy for launching your product and new features to users/customers. Track usage via various communication platforms, KPIs

- Assessing the progress and effectiveness of the launch and adoption efforts
- Conducting trainings, webinars for user groups, business stakeholders, sales support, training teams, etc., as and when required

- Implement processes for continuous training if required with respective teams
- Reviewing product at regular intervals, collecting feedback from user’s/stakeholder groups to incorporate as product enhancement CR’s

Support

- To be able to manage support & related activities and create a team as required
- To set-up process & define KRA’s with stakeholders as required in order to streamline, update processes





Analytics

- This role also entails analytics at various stages such as feature roadmap finalization, post feature launch, usage metric tracking,

setting KPI’s & continuously monitoring & generating insights across the product lifecycle.
- Presenting various data points and performance metrics to senior leaders

INTERACTIONS

Internal Relations:

Exhibits Strong communication skills and will have interactions with business stakeholders & tech stakeholders such as Sales & Distribution, IT, Operations, compliance, marketing, legal, customer service, underwriting, IT, business, & other functions as and how required by project needs

External Relations:

Interaction with third party vendors, Product vendors, design agency, IT implementation vendor and any other as per project needs.

REQUIRED QUALIFICATION AND SKILLS

Qualification: Post-graduate - MBA/PGDM

Work experience in years: Preferable 3-4 years in BFSI with experience in product management. Even experience as a project manager and BA will be considered Certifications (If any): Product management/Digital Products related certifications if any will be an added advantage

Minimum & Maximum Age: NA

Other skill set: Knowledge about Life/General insurance products will be an added advantage.

Experience in managing & driving digital tools for Sales will be a plus. Key competencies: Strong analytical & problem solving skills, understanding of tech platforms, APIs, digital applications/tools, Project management tools, able to do impact analysis, high level of understanding of end to end user journeys, data flow, systems flow, processes, user experience, competition benchmarking, up-to-date with technological enhancement within and across Industry

📌 Product Manager - Digital Transformation (Goregaon)
🏢 Kotak Life Insurance
📍 Goregaon