BU – MC Department ( Service – MC )

EX - Service

Job Location

Regional Office

BU / Dept

MC BU

Level / Grade

EX

Job Role/ Function

Service

Designation

Area Service Manager

1

Educational Qualification

Necessary

B. E.

Premium college with a very good academic record

Optional

MBA

2

Age

Minimum

Maximum

33 YRS

3

Experience

Minimum

3

Maximum

8

Industry Specifications

OEM Automotive

Preferred Exposure

ASM - Service

4

Reporting

Report to (Designation)

No. of Reportees

Direct Reporting

RM - Service

Individual Contributor

Indirect Reporting (if any)

NA

NA

5

Job Responsibilities

- Handling territory as ASM.
- Step up the customer experience.
- Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth
- Product performance feedback and competition benchmarking.
- TPM Implementation at Dealerships and drive the Service agenda
- Tracking competitor activities and keeping abreast with the latest trends and requirements.
- Readiness for recent products.
- Product failure report and analysis to HO team.




- Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA
- Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.
- Service network/ Capacity expansion as per DSS norms – Dealers & ASDs.
- Control on Warranty Claims
- Promoting Sales by providing service support.
- Promoting Genuine Spares Sales.

6

Competency Requirements

Technical/ Functional

Dealership Management, Product Knowledge, Market Knowledge , Network development, Basics of Finance

Behavioral

Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus

7

Interface

Internal

External

Direct Interface

Sales, Marketing, Spares, Network

Dealers

Development, Central Quality Assurance

Indirect Interface

--

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8

Any other specific requirements

Candidate should know local language spoken in the region

📌 MGR (SERVICE - MC) - Aurangabad Hub (Maharashtra)
🏢 Bajaj Auto
📍 Maharashtra