5+ years of hands-on ServiceNow experience.

- Strong expertise in two or more ServiceNow modules:

o ITSM (Incident, Problem, Change, Request)

o ITOM (Discovery, Service Mapping, Event Management)

o ITAM / SAM

o IRM / GRC (preferred)

o HRSD / CSM (good to have)

- Robust scripting skills: JavaScript, Glide API, Business Rules, Script Includes.
- Experience with Flow Designer, Workflows, UI Policies, Client Scripts.
- Hands-on experience with ServiceNow integrations and CMDB.
- Strong understanding of ServiceNow architecture and data model.

Certifications

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS ITSM/ITOM/IRM, etc.)
- ServiceNow Certified Application Developer (CAD)

Nice to Have

- Experience with ServiceNow upgrades and platform performance tuning.
- Exposure to DevOps, CI/CD, and Automated Test Framework (ATF).
- Experience in global enterprise environments

Location: Mumbai,Bengaluru,Pune,Gurugram,Hyderabad

📌 ITOM ServiceNow Business Analyst (Maharashtra)
🏢 Contactx Resource Management
📍 Maharashtra