- Positive Understanding of SAP System Landscape and integration between SAP modules.
- Should have experience in working in support environment - time bound (SLA based) incident resolutions.
- Comprehensive Experience of Impact and gap analysis & Corrective action plans to support priority tickets
- Knowledge of Change Control processes, testing and release documentation
- Usage of testing and support tools like HPQC ALM, Remedy and SAP Solution Manager CHARM
- Collaborate with team members to find solutions for complex problems and promote continuous improvement on services
- Ability to deliver high profile activities to tight timescales
- Ability to multi-task and work on a 24/7 support rotation
- Capable of taking ownership of tasks from beginning to end
Job description:
- Should have E2E implementation and Support experience in SAP GTS predominantly worked on all the 3 sub-modules Compliance, Customs processing &Special; Customs process for Europe &North; America region.
- Good Knowledge on SD, MM &Logistics; process and integration with SAP GTS module.
- Good experience in understanding and gathering Business rules, Business requirements and end user cases.
- Worked on SAP GTS Compliance Management for Export & Imports including Denied Party screening (SPL), License Management.
- Worked on Customs Management module it includes Product classification and electronic communication with AES (US) and European countries.
- Worked on Special Customs process in Europe, it includes GPA (NL), Transit Procedure & Inventory Management.
- Should be having experience in ALE and EDI integration, interfaces with non-SAP systems.