We are seeking a skilled Manager, Service Delivery to join our team. The ideal candidate will be responsible for ensuring high-quality service delivery to our clients. The candidate must have 1-6 years of experience in the job market context of India. The position will be based in our office in Mumbai.
Responsibilities
- Manage the service delivery team and ensure that they are meeting or exceeding client expectations
- Create and maintain a service delivery plan to ensure that all clients are receiving the appropriate level of service
- Identify areas for improvement and implement changes to improve service delivery
- Develop and maintain relationships with clients to ensure that their needs are being met
- Track and report on service delivery metrics to senior management
- Ensure that the service delivery team is adhering to all company policies and procedures
Skills and Qualifications
- Bachelor's degree in Business Administration, Computer Science, or related field
- 1-6 years of experience in service delivery management
- Excellent communication and interpersonal skills
- Solid leadership and team management skills
- Experience with project management methodologies
- Ability to analyze data and identify areas for improvement
- Experience in client relationship management
- Ability to work under pressure and meet deadlines
- Knowledge of ITIL and other service delivery frameworks
- Experience working in the job market context of India
📌 Manager, Service Delivery (Navi Mumbai)
🏢 TTEC INDIA CUSTOMER SOLUTIONS PRIVATE
📍 Navi Mumbai
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