ID: 1092 | 3-5 yrs | India | careers

Job Title: Major Incident Management Lead

Job Location: Hinjewadi Phase 1, Pune (WFO)

Experience: 3+Years

Shift: Rotational shift 24*7

Qualification: Any Graduate

Futurism is seeking an experienced ITSM & Major Incident Management professional with 3+ years of experience in ITSM, Major Incident Management, Service Operations, or IT Infrastructure Support. The role involves managing P1/P2 incidents, driving RCA/PIR activities, ensuring SLA compliance, supporting endpoint operations, and improving service delivery through ITIL best practices.

Job Responsibilities

Lead and coordinate P1/P2 Major Incidents and act as the primary SPOC during critical outages.

Drive incident resolution, escalations, RCA, and Post Incident Reviews (PIR).

Manage Incident, Problem, Change, and Request processes using ServiceNow/BMC Remedy.

Monitor SLA compliance and support continuous service improvement initiatives.





Manage IT asset lifecycle, inventory, compliance, onboarding, and offboarding activities.

Support endpoint management using Intune, SCCM, and Windows Autopilot.

Collaborate with stakeholders, vendors, and technical teams to ensure operational excellence.

Skills Required

ITIL Framework, Incident Management, Problem Management, Change Management

Major Incident Management (P1/P2) & Escalation Management

IT Asset Management (ITAM) & Asset Lifecycle Management

ServiceNow, BMC Remedy

Microsoft Intune, SCCM, Windows Autopilot

Nexthink, Active Directory, Windows Server Administration

SLA Management, Service Operations & Service Delivery

Solid Stakeholder Management, Communication, and Problem-Solving skills

📌 Major Incident Management Lead (Hinjawadi)
🏢 FUTURISM TECHNOLOGIES
📍 Hinjawadi